1.1 We deliver your purchases worldwide, excluding China, India and Russia. Delivery costs vary depending on the products you have ordered and your delivery address. The delivery costs applicable to your order will be displayed before you place your order.
1.2 The estimated delivery date of the products is stated in your order confirmation. As some products may be shipped directly from our suppliers to you, you may receive your order in multiple deliveries.
1.3 We require a signature for any items delivered, at which point responsibility for your purchased items passes to you.
1.4 As your purchase will be prepared quickly for dispatch, please contact us as soon as possible to cancel or make any changes to an order. While we are unable to cancel an order once it has been processed for delivery, we offer a free returns service.
1.5 If the product is returned to us due to your failure to accept delivery or collect the product from the carrier, we may (without prejudice to any other right and remedy we may have) do any or all of the following:
- contact you to arrange another delivery of the item;
- charge you for any fee and other costs reasonably incurred (including but not limited to such costs incurred in attempting to deliver and returning the item and if applicable, in storing the item and in subsequent deliveries of the item);
- no longer make the item available for delivery or collection and notify you that we are canceling your order with immediate effect, in which case we will provide a refund of your purchase less any reasonable fees and costs referred to in sub-paragraph (b) above.
2. Taxes & Duties
2.1 Additional costs, such as customs, import duties, VAT, taxes and charges are NOT included in the item price or the shipping costs. These charges are the buyer’s sole responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to initiating a transaction.
2.2 If you are based outside the UK, you may also have to pay import duty or other taxes, fees or charges applied by customs or other authorities in the country of receipt. You must comply with all laws and regulations of the country in which you are receiving the Goods. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If you are unsure about whether these charges might apply to your Order, you should contact your local tax or customs office for further information.
3.1 With effect from 1 October 2023, buyers are responsible for return shipping arrangement once order is shipped and will bear the cost of:
3.2 Import duties, handling fees and other taxes will not be refunded.
3.3 Once the shipment is returned and in good condition your refund of the purchase price will be completed via the original payment method.